To lead and operate your business successfully, it is necessary to direct and control it in a systematic and transparent manner. Success can result from implementing and maintaining a management system that is designed to continually improve performance while addressing the needs of all interested parties. Managing your business should encompass quality management amongst other management disciplines.
Eight quality management principles have been identified that can be used in order to lead your business towards improved performance:
Customer focus
Your business depends on your customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations
Leadership
Leaders establish unity of purpose and direction of your business. They should create and maintain the internal environment in which people can become fully involved in achieving your objectives
Involvement of people
People at all levels is the essence of your business and their full involvement enables their abilities to be used for its benefit
Process approach
A desired result is achieved more efficiently when activities and related resources are managed as a process
System approach
Management Ð identifying, understanding and managing interrelated processes as a system contributes to your businesses effectiveness and efficiency in achieving its objectives
Continual improvement
Continual improvement of your businesses overall performance should be a permanent objective
Factual approach to decision making
Effective decisions is based on the analysis of data and information
Mutually beneficial supplier relationships
Your business and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value
JCN Consulting Services is an organisation that offers services in quality management including:
- The design of policy and quality management systems and accompanying manuals (stand-alone or integrated with other business systems)
- The design of quality plans, inspection and test plans and work procedures to ensure product realisation to a specified standard
- Monitoring and review through compliance auditing by qualified and certified lead auditors Assistance with, review of or conduct of non-product conformance analysis to determine active failures, contributing latent conditions and systemic omission and oversight (no blame methodology).
Independent service in technical assistance and coaching through the International and Australian Standards Organisation certification process to the standard required of AS/NZS ISO 9001: 2015